Client Installation Packet
Project: ______________________ Installation Date: ______________________ Client: ______________________ VidIn Project Manager: ______________________
Welcome & Thank You
Thank you for choosing VidIn for your [equipment type] installation. This packet contains important information about your new system, including operation instructions, warranty details, and support contacts.
Please retain this document for future reference.
Installation Summary
Equipment Installed
| Equipment Description | Manufacturer | Model | Serial Number | Location |
|---|---|---|---|---|
Installation Location
Address: ______________________ Specific Area: ______________________
Installation Team
Lead Technician: ______________________ Phone: ______________________ Project Manager: ______________________ Phone: ______________________
System Overview
What Was Installed
[Provide 2-3 paragraph description of what was installed and its purpose]
System Capabilities
[Bullet points of what the system can do]
Basic Operation
Turning The System On/Off
[Step-by-step instructions]
Daily Operation
[Common tasks users will need to perform]
To [Task 1]: 1. 2. 3.
To [Task 2]: 1. 2. 3.
To [Task 3]: 1. 2. 3.
Important Notes
Troubleshooting Common Issues
| Problem | Possible Cause | Solution |
|---|---|---|
| [Example: System won’t power on] | [Power issue] | [Check that circuit breaker is on] |
If problem persists after troubleshooting, contact VidIn support (see Contact Information section).
Maintenance Recommendations
Daily
Weekly
Monthly
Annually
- Professional inspection and maintenance recommended
- Contact VidIn to schedule: ______________________
Warranty Information
Equipment Warranties
| Equipment | Manufacturer Warranty | Coverage Period | Registration Required |
|---|---|---|---|
Warranty Documents: ☐ Attached ☐ Provided Separately
VidIn Installation Warranty
- Coverage: Workmanship and installation for [X] months from installation date
- Starts: ______________________
- Expires: ______________________
- Exclusions: Damage from misuse, unauthorized modifications, or force majeure
To file a warranty claim, contact: ______________________
Safety Information
Important Safety Warnings
⚠️ Do not attempt to:
Electrical Safety
- This equipment is connected to [voltage] power
- Do not remove covers or panels
- If service is needed, contact qualified technician
Emergency Procedures
In case of equipment malfunction:
- Power off the system using [method]
- Ensure area is safe
- Contact VidIn support
In case of fire or electrical emergency:
- Evacuate immediately
- Call 911
- Do not attempt to fight electrical fires with water
Contact Information
VidIn Support
Main Office: ______________________ Office Hours: ______________________ After-Hours Emergency: ______________________ Email: ______________________
Your Project Manager
Name: ______________________ Direct Phone: ______________________ Email: ______________________
Manufacturer Support (if applicable)
[Manufacturer 1]:
- Phone: ______________________
- Website: ______________________
[Manufacturer 2]:
- Phone: ______________________
- Website: ______________________
Additional Services Available
VidIn offers ongoing support and services for your installation:
Maintenance Agreements
- Regular preventive maintenance
- Priority response times
- Discounted service rates
Interested? Contact: ______________________
Extended Warranty
- Coverage beyond standard manufacturer warranty
- Parts and labor included
Learn more: ______________________
Training
- Additional operator training available
- Customized training for your specific needs
Schedule training: ______________________
Documentation Included
This packet includes the following documents:
- This Client Installation Packet
- As-Built Drawings (showing final installation layout)
- Equipment Operation Manuals (manufacturer provided)
- Warranty Registrations and Certificates
- Network Diagram (if applicable)
- Installation Photos
Additional documents available upon request.
Feedback & Referrals
We Value Your Feedback
Please take a moment to complete our brief satisfaction survey: [Survey link or QR code]
Referrals Appreciated
If you’re satisfied with our work, we’d appreciate referrals to colleagues or other facilities.
Referral Contact: ______________________
Client Acceptance
I acknowledge receipt of this installation packet and have been provided with:
- Demonstration of system operation
- Opportunity to ask questions
- Contact information for support
- All required documentation
I certify that the installation has been completed to my satisfaction.
Client Name (Print): ______________________
Signature: ______________________ Date: ______________________
Title: ______________________
Notes
Thank you for choosing VidIn!
We’re committed to your success with this installation. If you have any questions or concerns, please don’t hesitate to contact us.
Document Version: 1.0 | Prepared By: ______________________ | Date: ______________________